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German Customer Advisor for Video Game Brand - Signing bonus

Lisbon , Portugal

Foundever

Mandatory:

English Advanced

German Proficiency

Company

Foundever

Employment type

Full time

Experience

Entry level

DESCRIPTION

Do you want to be part of a team whose motto is Play Has No Limits?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

Proficient level of German (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

€1,420 including complements + monthly performance bonus + quarterly bonus + signing bonus
Relocation package
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

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