Czech/ Slovak - speaking Customer Service in Greece!

Are you fluent in Czech or Slovak and English and interested in building an international career in the travel and customer service industry?

Join a dynamic team in Greece and help customers and accommodation partners with their travel-related questions and requests. You’ll receive full training and develop valuable customer service, communication, and travel industry skills while working in an international environment.

What You’ll Be Doing

• Answer incoming communications from customers and accommodation partners via phone, chat, and email
• Research information and provide accurate solutions to customer queries
• Act as a first point of contact for accommodation partners, assisting with questions related to:
• Room modifications
• Rates and availability
• Reservations
• Online/extranet tools
• General account and booking-related queries
• Provide accurate, complete, and timely information using the appropriate tools and processes
• Ensure a high level of service and create a positive customer and partner experience
• Follow established procedures and continuously develop your product and service knowledge

Training & Career Development

• You don't need to know everything from day one. You'll receive comprehensive training to help you become confident in your role and develop your expertise.
• You'll learn how to understand customer needs, analyse accounts, identify sales opportunities and recommend effective digital advertising solutions.
• There are also opportunities to develop your skills through professional training, language courses and further education programmes.

The Working Environment

• You'll be part of an international team focused on delivering excellent customer experiences while achieving shared business goals.
• You'll work closely with your colleagues and report to an Operations Manager, with plenty of opportunities to learn, develop and build your career in a dynamic environment.
• If you're motivated, customer-focused and excited about combining sales, digital technology and relationship building, we'd love to hear from you!

•  Fluent Czech C1 or Slovak C1 and English B2+
• * High school diploma or equivalent
• * Strong communication and problem-solving skills
• * Customer-focused and supportive attitude
• * Comfortable using computers and different digital tools
• * Ability to work independently and as part of an international team
• * For remote work: reliable high-speed internet and a quiet home working environment
• * Already living in Greece or willing to relocate to Greece and obtain the necessary work authorization

• Relocation package: 300€ gross as a flight ticket reimbursement & 3 weeks of free accommodation
• A culture of learning, growth, and continuous improvement
• Base salary of 1300€, plus performance-related bonus opportunities
• Model of work: Both can be WFH or WOS from day 1
• Fully paid 3 weeks of training