Retail Client Service Manager - French Speaker in London
DESCRIPTION
We are looking for a French speaking Client Services expert to join our client's retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.
WHAT YOU’LL BE UP TO
Act as the key link between the UK Hub, market client and in-market partner agency
Manage client campaigns, requests, projects and end-to-end service delivery
Provide clear client updates and stakeholder communication in the relevant market language
Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
Influence, inspire and collaborate across teams, agencies and client stakeholders
Identify growth, innovation and best-practice opportunities across the EMEA Hub
REQUIREMENTS
ARE YOU OUR CLIENT'S PERFECT PARTNER?
Fluent in English & French, both written and verbal
Currently based in the UK with the right to work or an employment visa already.
Previous account management or customer-facing experience, ideally across European markets
Able to travel and stay away from home in market for much of the working week (1-3 nights depending on the need and season)
Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
Excellent relationship building skills across multicultural, multi-market teams
Proactive, resilient and confident managing multiple projects, priorities and stakeholders
OFFER
WHAT YOU CAN EXPECT FROM OUR CLIENT
Competitive Salary: £44,000 - £55,000 Per Annum + 20% Bonus
Company Sick Pay
Life Assurance: 4 times your annual salary
Access to a range of discounts and perks across our key partners & beyond
Development Opportunities
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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