Customer Service Advisor - DANISH market - BARCELONA
DESCRIPTION
Are you a Danish speaker who enjoys helping people, solving problems, and delivering great customer experiences? Would you like to be part of a friendly, international team where you can develop your skills and grow your career?
At NewCo Communications, we're looking for enthusiastic and customer-focused individuals to join our Customer Service team, supporting one of our international clients in the payment industry.
In this role, you'll help customers with the setup and configuration of their payment terminals and online payment solutions, answer questions, and troubleshoot technical issues to ensure everything runs smoothly.
Don't worry if you're new to the payment industry! We'll provide you with comprehensive paid training and ongoing support to help you feel confident and succeed in your role.
With a multicultural working environment, opportunities for professional development, and the flexibility of our hybrid working model, you'll enjoy the best of both office life and working from home.
If you're a great communicator, enjoy finding solutions, and love making a positive difference for customers, we'd love to hear from you.
The responsibilities:
- Communication: Connect with B2B customers via phone and email, providing service-oriented solutions.
- Administration: Keep things organized by handling admin tasks and following up on questions and requests.
- Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
REQUIREMENTS
Your profile:
- Native-level proficiency in Danish (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
OFFER
What we offer:
- Base salary: €1,559.25 gross per month (based on a 39-hour contract)
- Monthly bonus:
❖ €200 gross per month (based on planning adherence & quality).
❖ After 6 months, the bonus increases to 300 per month with new targets.
❖ After 12 months, the bonus goes up to €350 per month with additional targets.
❖ After 18 months, the base salary increases to €1,600, plus the €350 monthly bonus.
- Permanent contract after a 1-month probation period
- You accrue1.9 paid holidays per month
- Opportunities for growth and professional development
- A diverse, supportive, and collaborative team environment
- Unlimited coffee and fresh fruit on office days for an energy boost
- A diverse, friendly, and collaborative team culture
- Tax free benefits (restaurant/Transport/Day Care)
- Access to a mental health and well-being support app
- Free online Spanish lessons outside working hours
SKILLS
Patience
Problem-Solving
Active Listening Skills
ARE YOU THE PERFECT CANDIDATE?
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