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DESCRIPTION
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
We are currently hiring Bilingual English / German Customer Service Representatives!
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?
Our Bilingual English / German Customer Service Representative are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!
Working as a Bilingual English / German Customer Service Representative, You Will:
- Assist all customers through inbound channels to identify sales opportunities and resolve inquiries.
- Communicate a variety of information to the customer.
- Be an active listener and help resolve customer inquiries.
- Provide a meaningful and positive experience with every customer interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services.
REQUIREMENTS
Working as a Bilingual English / German Customer Service Representative, You Have:
- English Level B2 or higher
- German Level C1 or higher
- A high school diploma (or equivalent).
- 6 months – 1 year of customer service experience.
- Great communication skills, both verbal and written
- The ability to be consistently ready to work and on time as scheduled.
- The understanding you will be working on site at our state-of-the-art campus in Athens, Greece
- Availability: Full-time (some shifts may depend on availability).
- On-site in Athens, no relocation support provided. Applicants must hold EU citizenship or a valid Greek work permit.
OFFER
Benefits of Working as a Bilingual English / German Customer Service Representative:
- Competitive salary
- Monthly meal vouchers
- Flexible schedules
- Industry-leading benefits - Medical and life insurance
- 20-26 paid days off per year
- Global incentive programs
- Amazing career growth opportunities
Ready to apply? Submit your application and one of our team members (including AI-powered) will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! By submitting your application, you are consenting to be contacted via the above communication channels.
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
SKILLS
German
English
Jobs In Athens
Excellent Communication Skills