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DESCRIPTION
Are you a LOCAL in Portugal and want to build your customer service career in Lisbon? Our client is looking for a Danish-speaking Customer Service Agent to join their international team in Portugal.
Support customers of a leading home appliances brand by handling warranty-related inquiries via phone and email. Enjoy a stable Monday to Friday schedule while working in a dynamic international environment.
About the company
Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.
What will you do?
Handle incoming customer inquiries via phone and email
Assist customers with appliance warranty renewals
Answer questions related to warranty coverage
Support customers with issues regarding home appliances
Deliver professional and customer-focused service
Ensure accurate handling of customer cases and follow-up when needed
Candidate profile
Native or near-native level of Danish (C2)
Good oral and written communication skills
Basic computer knowledge from a user's perspective
Experience in face-to-face or contact centre customer service is an advantage
Customer-oriented, adaptable, and dynamic personality
Ability to multitask, manage time effectively, and work independently
Employer offers
Full-time position
Monday to Friday working schedule (08:00–17:00)
International working environment
Opportunity to develop your customer service career
About Lisbon
Experience life in one of Europe's most vibrant capitals. Lisbon offers a pleasant climate, rich culture, excellent food, beautiful beaches nearby, and an international community, making it an ideal destination to live and work.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.
REQUIREMENTS
LOCAL living in Portugal with Portuguese work documents
Native or near-native level of Danish (C2)
Good oral and written communication skills
Basic computer knowledge from a user's perspective
Experience in face-to-face or contact centre customer service is an advantage
Customer-oriented, adaptable, and dynamic personality
Ability to multitask, manage time effectively, and work independently
OFFER
Full-time position
Monday to Friday working schedule (08:00–17:00)
International working environment
Opportunity to develop your customer service career
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