Finnish Language Customer Service Advisor (Relocation to Malta)

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

We are seeking passionate customer service champions who are excited to be part of one of the world’s leading online gambling companies.

As a Customer Account Advisor at bet365, you will join our vibrant Customer Service department in Malta, supporting our global customer base through excellent service and clear communication.

At bet365, customer service is more than handling queries; it is about creating positive experiences and making every interaction count. You will play a vital role in shaping our customer experience, supporting customers with betting, payments and account queries via Live Chat, email and phone.

This is more than just a job; it is a career opportunity supported from day one by our in-depth training programme and ongoing development designed to help you build your skills. This full-time position follows a flexible pattern designed around the sporting calendar and includes evenings, weekends and public holidays, with a rotation to ensure an even schedule.

This role falls under our hybrid working model, where you will work both from home and from our modern office in the heart of Sliema. The office offers spectacular sea views and is close to flat rocky beaches and a variety of outdoor activities.

From your first day, you will receive training and support from experienced instructors who will guide and mentor you so you can deliver an excellent customer experience.

What do we offer?

• Complete relocation package
• Attractive salary, opportunities for advancement, generous bonus payments and a wide range of other benefits
• Enhancement to the basic salary dependent on working days and hours
• Life and health insurance
• Gym membership
• Extra 5% of your gross annual salary added to your pension savings
• Hybrid working model

Relocation package

• 6 weeks of company-provided accommodation upon arrival
• Reimbursed flight ticket of up to €285
• Monthly accommodation allowance of €800 for the first six months
• €100 added to your monthly salary for the first six months for flights to visit friends and family back home

Preferred Skills and Experience

• Fluent proficiency in verbal and written Finnish communication.
• Strong communication skills in English, both written and verbal.
• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.

What you will be doing

• Engaging with customers through Live Chat, telephone and email, ensuring clear and efficient communication.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Resolving customer requests and complaints promptly and courteously.
• Demonstrating a thorough understanding of policies, procedures and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

Do you have what it takes?

Then send in your application in English today and we will contact you shortly!

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