DESCRIPTION
Fast process: Startdate 19/10-26
Join the team and provide outstanding customer service for a leading Nordic airline. After 6–9 months of office-based work, you'll have the option to switch to a hybrid model.
About the company
Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.
What will you do?
Perform inbound calls and chats in Danish
Advise partners on flights, products, prices, fares, rules, and online services
Change reservations (time and destination) and update personal data
Handle special service requests (wheelchairs, animals, special assistance)
Manage ticket cancellations and refunds
Assist customers with airline ticket purchases and payment methods
Support passengers with travel difficulties
REQUIREMENTS
Being able to start 19/10-26
English at B2 level
Excellent technical skills (MS Office, internet browsers, general computer skills)
Positive attitude and strong communication skills
Prior experience in customer service and CRM tools is an advantage
OFFER
Work for the largest Nordic 5-star airline
Full-time employment contract: initial 3-month probation, extension based on performance
Paid 2-month training (Mon–Fri, 08:00–16:30)
Shift work: Monday–Friday (07:00–19:00), weekends (09:00–18:00) with two weekends per month
Salary: 11,000 PLN gross
Private medical care (Luxmed)
Group insurance, sports and leisure program
Coaching and mentoring to enhance your skills
Training and development opportunities
Multinational work environment with social events and celebrations
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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