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DESCRIPTION
Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company working with advanced AI and generative AI technologies.
This is a great opportunity for candidates with a customer support or technical background who are interested in AI and new technologies. You’ll support both consumers and business users while gaining hands-on experience in a fast-growing technology environment.
Your Role:
- Support customers across multiple communication channels
- Resolve billing, invoicing and account access enquiries
- Troubleshoot platform and product-related technical issues
- Guide customers on using products and features effectively
- Investigate and resolve technical problems
- Deliver timely, accurate and high-quality customer support
Your Qualifications:
- Fluent English, written and spoken
- Technical background or previous experience in IT/technical support is an advantage
- Previous customer service or technical support experience is a plus
- Strong interest in AI, technology and digital products
- Excellent communication and problem-solving skills
- Customer-focused and comfortable troubleshooting issues
- Comfortable working with rotating shifts in a fast-paced environment
The Offer:
- Competitive salary package + performance bonus
- Meal allowance
- Holiday and Christmas allowances
- Private health and dental insurance
- 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- International working environment in Lisbon
- Opportunity to work closely with cutting-edge AI technology
Important:
This position is open to candidates currently based in Lisbon, Portugal, who have a valid residence card/work authorization and are available to work from Lisbon.
Benefits:
- Multicultural team
- Paid training
- Progressive company culture
- Career development opportunities